A: Good afternoon. What can I do for you?
B: I’d like to check in please. I have a reservation
under the name Anthony Roberts.
A: All right R.O.B.E.R.T.S… Oh, Mr. Roberts we’ve
been expecting you… and here is your keycard to
the presidential suite.
B: But there must be some mistake; my reservation
was for a standard room.
A: Are you sure? Let me double check .
B: Yeah…Here, this is my confirmation number.
A: You’re right Mr. Roberts, there seems to be a mixup, unfortunately we’re overbooked at the moment .
B: So…
A: Not to worry. We’re pleased to offer you a complimentary upgrade.
B: Presidential suite baby!
More Podcast:
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Key Vocabulary
| check in | principle verb, infinitive | register at a hotel or airport |
| under the name | phrase | name used for the reservation |
| reservation | common noun, singular | booking |
| confirmation | common noun, singular | an approval, verification |
| mix-up | common noun, singular | confusion |
| complimentary upgrade | phrase | free improvement of quality |
| overbooked | Adjective | full |
Supplementary Vocabulary
| check out | verb | pay and leave a hotel |
| booking | common noun, singular | reservation |
| concierge | common noun, singular | hotel employee that helps guests |
| deluxe room | common noun, singular | hotel room, better than standard |
| receipt | common noun, singular | paper showing payment details |
